Troubleshooting

Before anything else: start a new conversation and ask again, clearly. A surprising share of odd behaviour is a conversation that has drifted, and a fresh one costs nothing.

It does not respond, or stops halfway

Wait a few seconds, then reload the page. Your conversation is saved — you will not lose it.

If it happens twice in a row, try a different model from the picker. If that works, tell Daniel which model was failing.

It says it cannot see our customers or jobs

That is correct, and not a fault. It has no access to business records today. See what it can do. Asking differently will not change it — the limit is in the system, not in the phrasing.

A document will not upload

Check the size. Very large files may be refused or truncated.
Check it is not password-protected. It cannot open a locked PDF or Word file.
Try a different format. Saving a .doc as .docx, or a page as plain text, often works.
A file belongs to one conversation. It cannot see a file you attached in a different chat.

The answer is wrong

It can be fluent and wrong; that is the nature of the tool rather than a fault to report — unless it is consistently wrong about the same thing, which is worth telling Daniel.

What helps:

Tell it what is wrong and ask again: "The date is wrong — the deadline is Friday, not Wednesday. Redo it."
Give it the facts rather than hoping it knows them.
Ask it to show its reasoning: "Why did you phrase it that way?"

It changed formatting I wanted kept

Always ask: "List the changes you made, and anything you could not preserve."

Next time, say up front what must not change. See Working with documents.

A conversation has disappeared

Check the search box — the history is searchable and long lists scroll. Conversations are stored per person, so a colleague's conversation will never appear in yours.

If something you are sure existed is genuinely gone, tell Daniel soon: there is a nightly backup, and the sooner it is known the easier it is to recover.

See Logging in.

The interface is in the wrong language

Settings → General → Language. Note this changes the buttons and menus only — the assistant replies in whatever language you write to it in.

It shows a technical error in a red or grey box

Something like {"error":"Bad Request","message":"..."}. That is the software failing, not you doing something wrong, and it is almost always the same for everyone rather than specific to you.

Please send a screenshot. This is worth its own section because of something people reasonably assume is not true: most of these errors never reach us. Several kinds are refused before anything is written down, so they appear on your screen and nowhere else. If you do not tell us, we do not find out — and to us it looks like you simply stopped using the tool.

First try starting a new conversation. If it happens again there, send the screenshot and stop rather than working around it.

Having a problem? Send this

Send Daniel:

your name
the conversation name
what you were trying to do
what happened instead
a screenshot, if you can
roughly what time it happened

Do not send passwords, verification codes, or confidential material that is not needed to explain the problem.

Ask in whichever language you prefer.