Before anything else: start a new conversation and ask again, clearly. A surprising share of odd behaviour is a conversation that has drifted, and a fresh one costs nothing.
Wait a few seconds, then reload the page. Your conversation is saved — you will not lose it.
If it happens twice in a row, try a different model from the picker. If that works, tell Daniel which model was failing.
That is correct, and not a fault. It has no access to business records today. See what it can do. Asking differently will not change it — the limit is in the system, not in the phrasing.
.doc
as .docx, or a page as plain text, often works.It can be fluent and wrong; that is the nature of the tool rather than a fault to report — unless it is consistently wrong about the same thing, which is worth telling Daniel.
What helps:
Always ask: "List the changes you made, and anything you could not preserve."
Next time, say up front what must not change. See Working with documents.
Check the search box — the history is searchable and long lists scroll. Conversations are stored per person, so a colleague's conversation will never appear in yours.
If something you are sure existed is genuinely gone, tell Daniel soon: there is a nightly backup, and the sooner it is known the easier it is to recover.
See Logging in.
Settings → General → Language. Note this changes the buttons and menus only — the assistant replies in whatever language you write to it in.
Send Daniel:
Do not send passwords, verification codes, or confidential material that is not needed to explain the problem.
Ask in whichever language you prefer.